Quest Squad FAQs



MEMBERSHIP

What is the Quest Squad?

The Quest Squad is a loyalty program for a like-minded community of super Quest fans. It’s free to join, and members of the Quest Squad are one of the first to receive insider information and product when we launch a new flavor/product. Members also have the opportunity to participate in exciting activations (Missions) to earn FREE Quest Squad swag and Quest Nutrition product.

What is expected of me as a Quest Squad member?

Check your emails for correspondence. We relay Missions, updates and important information via email. Also, to stay active, complete at least one Mission every 2 month period. We will have more details on how to stay an active member in Quest Squad soon!

**Quest Squad Europe member? 

Click here for additional FAQs.

How do I become a member?

If you are at least 18 years of age, and are an authentic Quest fan who wants to share your passion of Quest with the world, apply here.

What are the perks of being in Quest Squad?

Members are a part of an exclusive community with a direct relationship to us. You also get Quest product and swag, invited to VIP events, first to know opportunities for select promotions on QuestNutrition.com, as well as being our go-to team for unique opportunities. Also, your posts and submissions have an opportunity to be featured on our social and digital channels.

Is there a minimum age to be a member?

Currently, the minimum age is 18.

As a Quest Squad member, how do I get free product and swag?

By participating and completing Missions!

There are Missions, why did I not receive anything?

Currently, not all Missions are sent packages in advance to complete, nor receive shipments upon completion. Mission are activities for our awesome community to remain active (more to come on this) and to showcase their Quest Spirit!

I know someone who would be great for Quest Squad, what do I do?

Have them apply at http://quest.to/joinquestsquad

 

How do I access my profile?

http://questnutrition.mavrck.co

My profile is no longer active, why?

If you have completed at least one Mission every 2 months, your IG is connected and public, and your address is UPS/FedEx compliant, it could be a technical glitch. Please contact: [email protected]

How do I know if I am on track to stay in Quest Squad?

Soon, we will be rolling out the Mission Tracking system so you will know how many Missions you need to complete to remain an active member of Quest Squad.

How do I know if I get credit for a Mission/how many I have completed?

We are working on a new profile page that will include this information.

On the profile page, there is a Reward section –what are Rewards? And how do I unlock them?

This section is currently under construction – we hope to utilize it soon! Thanks for your patience!

Do you have a points system? I see points on my profile.

We are currently working on a points system. Hope to roll it out soon!

My profile doesn’t show activities completed, why?

We are currently working with our tech team on this. Thanks for your patience!

Is there a referral program or a discount code?

We are currently exploring options.

Do I get a discount as a member of Quest Squad?

We are working on this!

I would like to share my love for Quest products and pass them out or do a giveaway, would you be able to send product? 

We love everyone’s excitement and interest in promoting Quest with our product. As much as we would love to support all endeavors, we are limited to considering sending product for select events and opportunities, and require requests to be submitted at least 8 weeks in advance (consideration criteria include: length of time in Quest Squad, # of Missions completed).

ADDRESS / SHIPPING

I’ve moved, how do I change my address?

You can access your profile here to update your address (http://questnutrition.mavrck.co)

Why did my package arrive at my old address?

We provide all current addresses for mailings approx. 6 weeks in advance of date of actual shipping. Please make sure you update your address as soon as there is a change. Unfortunately, we may not be able to send you a replacement package for that missed mailing.

Why am I unable to receive my package?

If your package is rejected due to UPS or Fed Ex being unable to deliver to your address, we won’t be able to ship to you until you have a deliverable address. Also, we currently can not ship to PO Boxes.

Why am I not getting my packages?

Make sure your name AND address does NOT contain: special characters, including apostrophes; your address line does not contain your city or other information; your zip code is not in your city field; your city is the city/township associated with the zip code, etc. The software we use does not recognize special characters, etc, and we will not be able to print and ship to those members.

What is the UPS address protocol?

Follow these guidelines for your Quest Squad profile*:

  • Your Name- Do not use any sort of punctuations or special characters
  • Address – Do not use any sort of punctuations or special characters. You must use USPS rules (click here for USPS rules). You can click here for street suffice abbreviations. And click here for secondary unit designators (APT, STE, etc.)Note:UPS cannot deliver to a PO Box.
  • City or Town and State/Province/County – Use the City or Town that shows up with you enter your zip code in Look Up a ZIP Code (click here)  on com
  1. For US 50 and Canada destinations, use the two-letter abbreviation for the state or province.   Click here for US State and Canada Province Codes.
  2. For other destinations, type up to five uppercase letters and numbers (without spaces) to abbreviate the state or province.

Example:

First Name Last Name Address 1 Address 2 City State Abbreviation Postal Code Country
MARKUS MICHEAELS 777 S AVIATION BLVD STE 100 EL SEGUNDO CA 90245 UNITED STATES

 

*All addresses will be submitted to our shipping house (per your profile).  If you do not receive your package, UPS/Fed Ex/USPS was unable to ship to you.

I use a drop-off location, am I able to use that address?

As long as the drop-off location can accept shipments. Be sure to pick up your packages, if it is returned to us, we will be unable to reship and/or ship to you in the future.

COMMUNICATIONS

Why am I not getting my Quest Squad emails/newsletters?

Check your spam/junk folders. Also, you can whitelist us which would allow our messages to be received. Please see link below:

http://onlinegroups.net/blog/2014/02/25/how-to-whitelist-an-email-address/

Email addresses to enter (please add both):

[email protected]

[email protected]

Where can I find the latest newsletter?

Click here!

I sent an email and haven’t heard back. When should I expect a response?

We try to respond to to every email as soon as we can.

I’ve completed my Welcome Mission, why haven’t I received my Welcome Kit?

Please allow up to 8-10 weeks after receiving confirmation from the Quest Team to receive your Welcome Kit. We understand you’re excited to receive your Quest goodies and are working diligently to ensure you get them as quickly as possible!

I’ve received my Welcome Kit, when do I start receiving Missions (emails)?

We usually have two Missions per month. You will receive your first Mission email for the next Mission you are eligible to participate in (that does not require a pre-shipment; our shipping houses require us to provide addresses up to six weeks in advance of actual shipping).

PARTICIPATION – MISSIONS

What is a Mission?

Missions are opportunities for the Quest Squad members to unite and stay connected to Quest, usually via photo challenges to post on Instagram. Members must use the required hashtag to receive completion credit.

Where can I find the latest Mission?

Click here!

What does it mean to get credit for my post?

Your post is received and will be counted as completing the Mission.

How do I make sure my post gets credit?

Use the required hashtag (unique to each Mission) in your caption.

What if I post after the due date?

For the most part, if it’s close, you’ll still be eligible to receive the reward. If you post after the reward has been processed, you will at least have your post counted towards your completed Missions count (which will keep your status active).

How do I know which hashtags to use for my posts?

#QUESTSQUAD = you can always use this to show us your Quest related posts

#ONAQUEST = you can always use this

#(REQUIRED) = Unique Hashtags are ONLY used for specified Mission. Do not use these hashtags with your regular posts. You MUST use this in your caption order to receive credit for specified Mission.

#ad= MUST use for Missions

What if I used a Mission hashtag in a regular post?

That post does not count towards the Mission. Only posts with the Mission requirements are eligible for credit. Please do not use Mission hashtags unless it’s for the specified Mission.

Why do you need us to retire unique Hashtags, especially #WelcomeQuest?

The platform uses the unique Hashtags to “pull” the post into the corresponding Mission. #WelcomeQuest is only for the Welcome Mission and everyday usage dilutes the system and our team has to sift through to confirm completion for the new member.

I posted but did not receive a completion email or my Reward.

If you did not receive a post completion email within 48 hours, check that you your IG is connected (click here), you used the required unique hashtag in your caption (and did not use previous Mission hashtags), and everything is spelled correctly.

What happens if I use a previous Mission hashtag with the current Mission?

The system won’t know to which Mission to credit, and usually it won’t pull it into the current Mission and will not be counted.

I’ve completed my Mission with a Rewards attached, when should I expect to receive it?

Please allow up to 6-8 weeks after the Mission officially closes for vetting the posts and to process, and ship the reward.

Why is it required to post on my IG feed, not stories?

Our platform can only monitor and collect IG posts. You can post to your stories, but since it’s not trackable, we won’t be able to give you credit. Also, your post has an opportunity to be featured on our social and digital channels.

Why does my IG have to be public?

We at Quest love seeing the posts from our Quest Squad! Please note, it is a requirement for this program to have a public IG.

How do I get featured on Quest social media channels?

By participating in the Missions and using the correct hashtags and tags will give you more opportunity to be featured and seen by our social media team.

Why does my IG have to be authenticated/connected and how do I make sure it is?

In order to give you credit for completing a Mission, your IG has to be connected so the system can find it and count it.  You can make sure your IG is connected here. (http://questnutrition.mavrck.co)

How do I switch my IG account/How do I add an IG account?

Go to your View Profile and click on Connected Accounts.

I received an invitation regarding a Quest Squad meet up/event, how do I attend?

Entrance to meet ups and events are free with RSVP from any Quest Squad member.  Quest is not responsible for your travel, lodging, or additional expenses.

Why did someone I know receive a Mission and I didn’t?

Most of our Missions do include the entire Quest Squad. We also have a variety of smaller Missions sent to a select group based on interests, past participation, and region.

What is a Bonus Mission?

Once the new Mission Tracking system is in place, Bonus Missions will count as “extra credit”  towards your minimum count of Missions to remain active in the Quest Squad.

What if I can’t participate in a Mission?

We understand our members are busy and may not be able to complete every Mission. Completed Bonus Missions will go towards your total completed Missions count, so you can sit out on one or more. Of course we want you to be participate in them all! Once we roll out the new tracking system, you will be able to see how many Missions you will need to keep an Active status, and members who do complete all of the Missions will receive special recognition.

Why are there Missions not open to non-US members?

Due to international product regulations, and different product launch schedules, each territory has its own Missions (there will be some all-inclusive Missions).

OTHER

Does your events have a minimum age in order to attend?

Usually the minimum age is 18, but it could be 21, depending on the event.

I am having trouble connecting my Instagram, why is that happening and who do I contact?

  • If you are still experience issues connecting, please contact tech support at: [email protected]

Also, you can check if your IG is connected by going to your connected accounts from your profile (http://questnutrition.mavrck.co). If it’s says to “reconnect” – it’s not connected.

Instagram requires that you periodically reconnect your account with us. The Instagram connection typically lasts about a month so you may need to reconnect about that often to make sure your posts are received.

Please review the Instagram Connection FAQ for any other questions: https://help.mavrck.co/hc/en-us/articles/360033895893-Instagram-Connection-FAQs

I saw the Top 10 email, how do I become a top Questie?

We look at your Mission history, so make sure you participate by completing Missions – and have fun with your posts! Be creative and spend some time on the quality.

What is Tap Bio?

Tap Bio is a one-time non-affiliated perk, and is not a Quest Squad requirement.

Members enrolled in Quest Squad by Oct 31, 2019 were eligible for this perk.

Who do I contact with Tap Bio questions?

[email protected]

I have a question not listed in the FAQs, who do I contact?

You can email us at [email protected]

How do I opt-out of the program?

Please let us know via: [email protected]

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